How Can We Assist You?
Luxury Recovery Sanctuary is owned and operated by Sanctuary Reimagined, LLC. Our team is ready to help with product questions, orders, or planning your ideal recovery space. Luxury Recovery Sanctuary is an online-only retailer operating in the United States. We do not operate a physical showroom or accept in-person visits.
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Frequently Asked Questions
How long does shipping take?
Orders ship within 1 to 3 business days, with transit times of 5 to 9 business days. Free Standard Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment all the way to your door.
What is your return policy?
Eligible items can be returned within 30 days of delivery. Change-of-mind returns carry a 25% restocking fee, and the customer pays return shipping. If an item arrives damaged, defective or incorrect, report it within 48 hours of delivery and we cover the return shipping with no restocking fee. Full details are on our Return Policy page.
Can I exchange a product for a different model?
Exchanges are handled on a case-by-case basis. Reach out to our team with your order details and the product you are interested in, and we will walk you through your options.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Business Hours
Our Commitment to You
Timely Responses
Expect a thoughtful reply within one business day so your project keeps moving forward.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
Curated Quality
Every sauna, cold plunge, and recovery product is selected for premium materials and lasting performance.
30-Day Return Window
Shop with confidence knowing eligible items can be returned within 30 days per our Return Policy.
